Technical Support Engineer - Mimosa | Turkey and India

Technical Support Engineer - Mimosa Location: Turkey and India

Work Schedule: Sunday 11PM to Friday 7AM Pacific

Mimosa Networks, a wholly owned subsidiary of Radisys, stands as the global technology leader in wireless broadband solutions. Our innovative technology not only facilitates connectivity in dense urban and hard-to-reach rural areas at a fraction of the cost of fiber but also extends its reach to locations where fiber installation may face challenges or is cost prohibitive. Our commitment to versatility ensures that Mimosa Networks continues to bridge connectivity gaps in diverse environments. Notably, Mimosa Networks was acquired in 2023 by Radisys Corporation, a wholly owned subsidiary of Reliance Jio Platforms Limited.

If you are someone that wants to work with a talented, fun, and passionate team on innovative hardware and software solutions that will have a huge and visible impact on the industry, then Mimosa wants to hear from you.

About us

• Fun and dynamic work environment
• Growing team, looking for the right people to join and provide leadership and direction
• Offer a competitive salary, health insurance and stock options
• We work hard, but believe people perform at their best when they have a work-life balance
• Founders have a track record of success

Responsibilities

• Become an expert on Mimosa’s product and service solutions, providing technical support for both RF and networking.
• Explain interoperability between the components of Mimosa’s wireless solutions (hardware, embedded software, network design tools, and NMS software)

• Participate in on-call rotations.
• Respond to and close customer cases within agreed times.
• Share knowledge to cross-train others on the support team.
• Close the loop with engineering to fix issues and validate solutions.
• May participate in cross-functional product engineering and marketing design forums.
• May participate in developing standards, procedures and training documentation.

Desired Skills and Experience

• Bachelor’s degree in engineering or related discipline with three (3) or more years of experience in a Level 2 or 3 technical support role.
• Understanding of RF/microwave network design (Point-to-Point)
• Experience with planning for outdoor Wi-Fi deployments (Point-to-Multipoint)
• Technical expertise in some of the following: 802.11a/b/g/n/ac/ax, L2/L3 Networking protocols, IP routing/switching, AAA (RADIUS/802.1x), NMS, VoIP, QOS, packet capture with Wireshark.
• Fluent in English with excellent written and verbal communication skills
• Customer-focused, service-oriented, and enjoys helping partner and customers.
• An expert diagnostician/troubleshooter who digs deep to find and address root cause.
• A critical systems thinker who is equally comfortable around hardware and software.
• Acutely aware of downtime implications in SLA’s and willing to go the distance to solve problems when needed to maintain high-availability systems.

To apply, please visit the Careers page on the Radisys Website: www.radisys.com/careers

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